Refund policy

Refund & Return Policy

At Ugly Sleep Club, we take pride in the quality of our products and want every customer to be happy with their purchase. Because our items are personal-use products, we can only accept returns in limited cases. Please review the policy below before placing your order.

The fastest way to handle any issue with your order, including returns, refunds, damaged items, or subscription changes, is through our Customer Support Portal. It walks you through everything in a couple minutes, no email back and forth required.

1. Returns Eligibility

  • Returns are accepted only for unopened and unused items in their original, sealed packaging.
  • For hygiene and safety reasons, opened or used products cannot be returned.
  • Returns are accepted within 30 days of delivery and only for orders shipped within the United States.
  • The portal will confirm eligibility automatically when you start a request.

2. How to Initiate a Return

  1. Head to the Customer Support Portal and start a return request with your order number.
  2. Follow the prompts. If your return is eligible, you'll get return instructions right away.
  3. Securely package the item(s) and ship them back using the provided instructions.

Having trouble with the portal or your order doesn't show up? Email us at snooze@uglysleepclub.com with your order number and we'll sort it out.

3. Refund & Exchange Options

  • Refunds: Once we receive the returned item(s), we will process a refund to your original payment method within 5-8 business days. You can check the status of your refund any time in the portal.

Please Note: Refunds do not include original shipping costs, and return shipping is the customer's responsibility unless the return is due to a product defect or order error.

4. Non-Returnable Items

  • Opened or used products (for hygiene reasons).
  • That being said, start a request in the portal if you have any issues. We want you to be happy with your purchase and we'll make it right.

5. Damaged or Defective Items

We stand by the quality of our products. If you receive a damaged, defective, or incorrect item, go to the Customer Support Portal and file a claim with:

  • Your order number
  • A photo of the item showing the issue

Once verified, we'll send a replacement or process a full refund, depending on your preference. Most claims are resolved without needing to email us at all.

6. Return Shipping & Processing

  • Customers are responsible for return shipping costs, unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping method to ensure your return reaches us safely.
  • Refunds will be processed only after the returned item has been received and inspected.

For anything the portal can't resolve, reach out to us at snooze@uglysleepclub.com, we're happy to help.

Thank you for choosing Ugly Sleep Club!