Privacy Policy
Last updated: June 11, 2025
This Privacy Policy describes how Ugly Sleep Club (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from uglysleepclub.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Legal Bases for Processing (for UK and EU Residents)
If you are located in the United Kingdom or European Union, we process your personal information under the following lawful bases, as required by applicable law:
- Your consent
- The performance of a contract between you and us
- Compliance with legal obligations
- Our legitimate business interests (e.g., improving our Services, detecting fraud)
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and Services. When we use the term "personal information", we refer to information that identifies, relates to, describes or can be associated with you. This includes:
Information You Provide Directly:
- Contact details (e.g., name, address, phone number, email)
- Order information (e.g., shipping/billing address, payment confirmation)
- Account details (e.g., username, password, security information)
- Customer support communications
Some features may require you to submit certain personal information. You may decline, but doing so may limit access to the Services.
Information We Collect Automatically:
We may automatically collect certain information about your interactions with the Services (âUsage Dataâ) through cookies, pixels, and similar technologies. This may include:
- Device and browser information
- Network connection details and IP address
- Interaction history with the Site
Information From Third Parties:
We may also collect personal information from:
- Vendors and service providers (e.g., Shopify, payment processors, logistics partners)
- Marketing or analytics tools
- Advertising platforms and technologies (e.g., pixels, SDKs)
Note: Our store is powered by Shopify Inc., which acts as our data processor and may collect personal data to support the Services in accordance with their Privacy Policy and Consumer Privacy Policy.
How We Use Your Personal Information
We use your personal information for purposes including:
- Providing Services: To process transactions, fulfill orders, manage accounts, arrange shipping, and process returns.
- Marketing and Advertising: To send promotional content, customize advertising, and optimize the user experience.
- Security and Fraud Prevention: To detect, investigate, and respond to fraudulent or illegal activity.
- Customer Support and Improvements: To provide assistance and enhance our Services.
Cookies
Like many websites, we use Cookies on our Site. For information about the Cookies we use via Shopify, see Shopify's Cookie Policy. We use cookies to:
- Power and improve our Site functionality
- Analyze usage to improve user experience
- Support marketing and advertising activities
Your browser may allow you to manage cookie preferences. Blocking cookies may affect functionality. We also support the Global Privacy Control (GPC) signal.
SMS Marketing and Communications
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.
Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
How We Disclose Personal Information
We may share your personal information with:
- Vendors and service providers (e.g., payment processors, fulfillment partners, analytics platforms)
- Business and marketing partners
- Affiliates within our corporate group
- Legal entities or authorities when required by law
- Others with your consent or at your direction
We may also disclose your information in connection with a business transaction (e.g., merger or acquisition).
Disclosures in the Past 12 Months
We have disclosed the following categories of personal information:
| Category | Recipients |
|---|---|
| Identifiers | Vendors, business partners |
| Commercial information | Vendors, business partners |
| Usage Data | Vendors, business partners |
| Geolocation data (based on IP) | Vendors |
We do not use or disclose sensitive personal information without consent or to infer characteristics about you.
We have âsoldâ or âsharedâ certain information for advertising purposes as defined under applicable law.
User Generated Content
If you post reviews or other content on public areas of our Site, that information may be accessible by others. We are not responsible for how others use or share that content.
Third-Party Links
Our Site may include links to third-party websites. We are not responsible for the content or privacy practices of those websites. Always review their privacy policies separately.
Childrenâs Privacy
We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
We do not knowingly sell or share personal information of users under 16 years of age.
Security and Data Retention
We use reasonable security measures to protect your information, but no system is perfectly secure. Do not send sensitive information through unprotected channels.
We retain your information only as long as necessary to fulfill the purposes described in this Policy, including for legal or contractual obligations.
Your Rights
Depending on your location, you may have the following rights:
- Access / Know: Request a copy of your personal information
- Delete: Ask us to delete your data
- Correct: Request corrections to inaccurate data
- Portability: Request transfer of your data to another provider
- Opt out: Say no to the sale or sharing of your data
- Restrict Processing: Ask us to limit use of your data
- Withdraw Consent: Revoke consent where previously given
- Appeal: Request a review of denied requests
You can exercise these rights through the links on our site or by contacting us directly.
We may request information to verify your identity before responding to a request. You may also designate an authorized agent.
For Australian Residents
You may have rights under the Privacy Act 1988 (Cth), including the right to access and correct your personal information. If you have a complaint, you may contact us using the details below or lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
International Transfers
If you are located outside the United States, your data may be transferred to and processed in the U.S. and other countries where our service providers operate. When data is transferred from the EU or UK, we rely on Standard Contractual Clauses or similar safeguards recognized by applicable law.
Complaints
If you have concerns or complaints about how we handle your personal information, please contact us using the information below. If you're not satisfied, you may have the right to contact your local data protection authority.
Contact Us
If you have any questions or wish to exercise your privacy rights, you can reach us at:
zzz@uglysleepclub.com
2804 Skyway Circle, #103, Austin, TX 78704, US
